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ustomer service must can timely should, and boot its returned to own by main controlled of mode and the direction go; learning capacity: on products expertise, and on customer service knowledge of learning capacity; control capacity: including self control emotional and control buyers shopping rhythm, service maintained good of emotional is primary conditions, regardless of what situation occurs are shall not be emotional runaway; in and buyers of shopping communication in the, must to grasp initiative, firmly control communication thought of direction, Guarantee comm