in the high variables of probability, For all links appears of communication plans zhiwai of situation, requirements c
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ustomer service must can timely should, and boot its returned to own by main controlled of mode and the direction go; learning capacity: on products expertise, and on customer service knowledge of learning capacity; control capacity: including self control emotional and control buyers shopping rhythm, service maintained good of emotional is primary conditions, regardless of what situation occurs are shall not be emotional runaway; in and buyers of shopping communication in the, must to grasp initiative, firmly control communication thought of direction, Guarantee communication links of correct
chanel 2.55effective; hypnosis capacity: society in natural of communication process in the, constantly to buyers strengthened you needs he understanding of views, course cannot is simple of repeat, but to more angle, and multidimensional degrees of to communication indoctrination, in unconsciously in the, let buyers subconscious in the recognized you of claims, for follow-up of sold based; summary capacity: summary work in the of experience lessons and the experience, at any time update improved work mode and the thought, to do make also of errors; three) customer service of reception process: 1, and Active to buyers say hello, and describes own Mong Kok Mong Kok name; 2, and and buyers communication, understanding its needs; 3, and for buyers provides real reliable of commodity information and the service commitment;
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4, and understanding buyers related information, looking for theme and the resonance, expanded communication range, desalination transactions exists; 5, and goodwill reminds customer whether also has other needs, as far as possible associated sales, upgrade guest price; 6, and then to boot customer returned to transactions, took Xia commodity, and payment; 7, and payment Hou reminds buyers giving praise,